Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;
Checking tickets and other relevant documents, seat allocations and any special requirements;
helping with passport and immigration issues;
Assisting holidaymakers check-in and settle into their accommodation;
Communicating a range of information on itineraries, destinations and culture;
Informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all guests are back on the coach before departing from each stop;
Using professional knowledge to answer questions from holidaymakers or guests and to fulfill their expectations of the tour;
Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
Organizing entry to attractions and transport, such as car hire etc.
Ensuring that the tour is running smoothly for individuals, families and groups.
Responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage etc.
Dealing with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently;
Making contact in advance with places to stay or visit to check details and arrangements;
Liaising with hotels, coach companies, restaurants and other clients;
Advising about facilities, such as sights, restaurants and shops, at each destination;
Occasionally making accommodation bookings on proposed dates;
Organizing and attending tourism events, conferences, workshops, seminars and exhibitions;
Writing reports and maintaining records;
Providing feedback after a tour as part of a debrief session.
Starting salary is negotiable.
All applications with JOB TITLE INDICATED to be emailed to firstname.lastname@example.org and email@example.com by 30th April 2016