Save the Children IT Assistant Job in Kenya April 2016


Job opportunity;Save the Children IT Assistant  in Kenya

Career vacancy:Save the Children IT Assistant in Kenya

Save the Children Eastern and Southern Africa Regional Office is looking to recruit for a position of IT Assistant 

About us: For over 90 years, Save the Children has been making a difference in children’s lives in more than 120 countries. 

We are the world’s largest independent child rights organisation, underpinned by a vision in a world in which every child attains the right to survival, protection, development and participation. 
Our mission to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives.


Save the Children is an organization for talented people with different backgrounds and perspectives. We are proud that our people are representative of the children we work with and we thrive on our diversity. 
We are an equal opportunity organisation dedicated to our core values of Accountability, Ambition, Collaboration. 
Creativity and Integrity. Our culture is embedded in these values, along with a strong commitment to our Child Safeguarding Protocol, ensuring that all representatives of Save the Children demonstrate the highest standards of behaviour towards children both in their private and professional lives.

The East African Regional Office is responsible for 7 countries in East Africa, including Kenya, Somalia, Uganda, Rwanda, Sudan, South Sudan and Ethiopia, with a current staff complement of approximately 3500 staff, and current expenditure of approximately $200 million each year.

IT Assistant – ESARO Nairobi Office

Team / Programme: Support Services    Location: Nairobi
Grade: 5
Post Type: National ( 2 years)
Child Safeguarding: Level 3 – the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.
Role Purpose: Under the general direction and guidance of the IT Officer, provide timely and high quality L1 IT technical support and service desk ticket management to SC staff members; Work with & support programs unit in developing, updating and maintaining the Child Protection DB and related web resources through distance support from Nairobi and facilitating local provider support. 
The staff will also be required to conduct regular field visit to the partner offices on a needs basis to provide IT support.

Scope of Role:

Reports to: Regional IT Officer

Dimensions: Save the Children works in 12 countries in East and Southern Africa (Kenya, Somalia, Uganda, Rwanda, Sudan, South Sudan, Tanzania, Ethiopia, Zambia, Zimbabwe, Mozambique, Malawi) with a current staff complement of approximately 3500 staff and current expenditure of approximately $300 million each year.

Staff directly reporting to this post: None

Key Areas of Accountabilities

End User Support

  • Provide day to day end user support on general computer applications and IT systems in the Nairobi Office.
  • Provide IT training materials and procedures, and/or train users in the proper use of hardware and software.
  • Set up equipment for staff use, performing or ensuring proper installation of cable, operating systems, and appropriate software (installation of antivirus, encryption systems, running software updates).
  • Consult with systems users to establish requirements for modifications to existing systems or deployment of new systems.
  • Escalate problems to Save the Children 2nd and 3rd level IT support and request for further assistance.
Technical Support
  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Provide end user support and resolution of technical issues via email, phone and other means of communication.
  • Install, operate and maintain network equipment including routers, hubs, switches, modems and any other network devices.
  • Install and configure local area data communications networks which may carry data, voice and video communications following SCI IT standards.
  • Monitor the office network connection on a daily basis to ensure network stability.
  • Provide preventive and corrective maintenance of desktop, laptops computer, scanners, projectors and network equipment.
  • Develop basic tools or apps geared towards automation/ innovation
IT Administration
  • Oversee the daily performance of computer systems (Desktop, Laptops / Servers) in the Country Office and Area offices.
  • Maintain and log IT issues using the in-house IT incident reporting system of daily support requests, the issues raised and remedial action taken.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Establish a routine maintenance schedule for all IT equipment in Nairobi and Area Offices.
  • Establish a routine user data backup schedule for all users in Nairobi Office using available tools.
IT Asset Management
  • Develop and Maintain an asset register for all IT equipment including hardware, software, telecommunication and network equipment.
  • Track and control allocation of IT equipment to staff in the Nairobi office
  • Ensure that all contracts, service level agreement, job cards and any other IT documentation are filled and kept on the IT filing system.
CPI DB Support
  • Deploy CP DB to partner offices
  • Focal point for CP DB Support
  • Perform DB maintenance and generate reports as needed by CP team
  • Conduct capacity building for the CP System users in ESARO and partner offices
  • Carry out data management & content updating as requested by CP Manager or designate
  • Engage with developer in future initiatives like mobile data collection/interfacing
  • Monitor site availability and liaise with developer/IT in making sure hosting SLA is observed
Skills and Behaviours (our Values in Practice)
  • Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
  • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically
  • Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to
  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks
  • Honest, encourages openness and transparency
Qualifications and Experience
  • Minimum advanced Diploma in IT or Degree in Information Technology or related field with experience in software development.
  •  One-year hands-on experience in a Busy IT environment.
  • CCNA or any other IT professional certification (preferred).
  • Familiarity with the network infrastructure (network switch, cable and patch panels, Wireless WAP and routers).
  • Familiarity in software deployments in both Windows and Linux environments
  • Experience or skills in SharePoint and web application development
  • Ability to communicate effectively and to deliver IT related training programmes.
  • Knowledge of operating ICT office equipment.
  • Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language difficulties. Tact and diplomacy are essential.
  • Ability to work closely in a team, adaptable, flexible, able to Improvise and work in an environment that is often stressful and potentially volatile.
  • Ability to work independently and efficiently to meet deadlines.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Experience of working in insecure/conflict situations and security management.
  • The capacity and willingness to be extremely flexible and accommodating in difficult and frustrating working circumstances is required.
  • Commitment to and understanding of Save the Children’s aims, values and principles.
  • Ability and willingness to travel regularly to the field.
Please send a copy of your CV with a cover letter to

Application closes 3rd May 2016.

We work with children, communities and governments all over the world and we believe in the right person for the job regardless of where you come from and how you identify yourself. We need to keep children safe so our selection process reflects our commitment to ensuring that only those who are suitable to work with children are considered for these posts. All successful applicants will therefore be required to complete a Police Check and must sign onto our Child Safeguarding Policy and organizational Code of Conduct.

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