Regional After Sales Manager Job in Kenya 2014

Summary: Our client, a multi-business enterprise comprising automotive and non automotive business, strategically located to ensure optimal service and delivery output to all customers is looking to fill the position of a Regional After Sales Manager.
Reporting to the Divisional General Manager – Agriculture Division, he/she will be responsible for the overall service and parts business in the Region.

Key Responsibilities

Your key responsibilities will include:
  • Responsible for all Agricultural Division Service and Parts business through the whole East African region.
  • Ensure the profitability of each department; Service and Parts in the E.A Region through the branch and dealer network
  • Work closely with the regional branches and dealers in ensuring the franchise standards are met and maintained for both Parts and Service.
  • Manage the recruitment of qualified people in line with overall business plan in order to provide good and quality after sales service.
  • Overall responsibility for all technical issues for the Agricultural Division and communicating directly to the suppliers with regards to any technical issues
  • Handle all warranty issues and communicate directly with suppliers with regards to issues and follow up with credits due to Division from suppliers.
  • Carry out Parts scaling and ensure order process is in place to support the machines throughout the region.
  • Plan a technical training program on a continuous basis for both parts and service for the staff across the region.
Qualification and Experience
  • University degree in Agricultural Engineering from a recognized university
  • Additional training in Customer Relations Management is an added advantage
  • At least 5 years experience in similar position from within the Agricultural Machinery sector
Competencies and Skills
  • Strong Customer Relation skills
  • Ability to analyze problems effectively and solve complex issues
  • Result oriented
  • Self motivation and ambition for personal and professional achievement
  • Proactive with a strong sense of urgency
  • Able to build relationships and networks
  • Strong communication and negotiation skills
  • Ability and willingness to travel extensively within the region
  • Competent driver with clean driving license
How to apply: 
Send your application including a cover letter indicating your desire to work with our client a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday 6th December 2013

Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100

Only short listed candidates will be contacted.

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