Our client, a Commercial bank is seeking to hire an Institutional Relationship Manager

Location: Nairobi

Responsibilities

  • Develop additional business from the existing branch clientele, i.e. increase share of wallet by cross selling all banking products to the existing and potential branch customers.
  • Achieve the set monthly and annual sales targets for all the Institutional banking products within the branch.
  • Recommending to the Branch Business Manager and Head of Institutional banking any business development opportunity for follow up.
  • Review and manage NSF Report to ensure no loss arises from operational lapses and ensure compliance with operations risk requirements
  • Submit Excess Applications where applicable.
  • Manage check referral process to ensure timely feedback
  • Ensure house-keeping activities are undertaken without failure to guarantee a clean book
  • With the help of the BBM, manage the lending book to ensure timely renewals as well as daily of the securities is up to date.
  • Support business operations to ensure audit operations return a minimum of “good” rating
  • Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction.
  • Assume direct responsibility for a SME Banking process improvement aimed at improving the function’s ability to deliver efficient and timely service to its customers.
  • Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication.
KPIs
  • Achievement of Financial Performance & Growth Targets.
  • Achievement of customer satisfaction
  • Achieve high retention and activity of accounts
  • Product cross selling success.
  • Achieve and grow talent through succession planning.
  • Achievement of high staff satisfaction level.
Requirements
  • MUST hold a BCOM degree or any business related degree
  • MUST have at-least 6 years’ experience in Relationship Management in a banking environment.
  • Demonstrate candidate passionate for Institutional Banking
  • Demonstrate current targets and level of achievement
  • Demonstrate past targets and level of achievement
  • Super sales person
  • Must be stable in jobs
Interested and qualified applicants should send their applications and CV’s to executivesearch@humantalentrecruit.com not later than 30th October 2015. 
Please state your Current and Expected Salary

 

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