International Medical Corps IT Assistant Job in Nairobi Kenya


Job opportunity;International Medical Corps IT Assistant in Nairobi, Kenya

Career vacancy;International Medical Corps IT Assistant in Nairobi, Kenya

International Medical Corps (IMC) is a global, humanitarian, non profit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.
Established in 1984 by volunteer doctors and nurses, International Medical Corps – Somalia is a private, voluntary, nonpolitical, nonsectarian organization. 
Its mission is to improve quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. 


By offering training and health care to local populations and medical and nutrition assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps – Somalia rehabilitates devastated health care systems and helps bring them back to self-reliance.
Job Title: IT Assistant 
Location of Position: Nairobi, Kenya, with possible travel to Somalia
Job Summary: Provide day-to-day end IT support to the International Medical Corps Kenya, Somalia and EARO offices. 
Other tasks besides end user support are routine maintenance and infrastructure support.

Key Responsibilities:
End User Support
  • Attend and resolve issues reported through the helpdesk system or E-mail.
  • log all help desk interactions
  • Diagnosing hardware and software problems
  • On-call when needed
Routine Maintenance
  • Installing/configuring new computers/telephone headsets
  • Repairing/upgrading PC hardware, software, scanners and printers
  • Maintaining inventory of equipment and supplies (cables, adapters, etc.)
  • Undertake the day to day operation of backup systems including rotation of backup tapes.
  • Supervise routine preventative maintenance on IT systems
Infrastructure Support
  • Building and installing cables
  • Running plant cabling
  • Researching, learning, and evaluating new software
  • Documenting systems
Other Tasks
  • Maintaining inventory of equipment and supplies (cables, adapters, etc.)
  • Perform daily backups on identified IMC resources and submit the reports to supervisor
  • prepare activity reports
  • Identify and escalate situations requiring urgent attention
  • Maintaining and control antivirus/antimalware/antispyware processes
  • Stay current with system information, changes and updates
Knowledge, Skills and Abilities Requirement
A. Knowledge
  • Bachelor’s degree in IT/computer Science
  • Minimum three years hands on experience
  • Knowledge of backup and disaster recovery solutions
  • Overall knowledge of software and hardware firewalls
  • Knowledge of Microsoft Exchange Server 2007/2010
  • Working knowledge of windows server platform
  • Basic network troubleshooting skills
B. Skills and Abilities
  • Ability to work under pressure with minimal supervision
  • Good Communication skills using speech and writing
  • Ability to work in a multicultural environment.
C. Required Behavioural Competencies
  • Spirit of service and Integrity
  • Principled Stewardship
  • Interested in Learning and innovation
Key Working Relationships:
  • Global HQ Information IT Support, Somalia/Kenya- Finance office(s), Regional office and Logistics/Procurement Office, other staff as users
  • Internet service providers
  • IT Contractors
  • IT Vendors
How to Apply:
IMC is inviting qualified candidates who meet the above requirements to send cover letter and CV to the following email address: 
Please indicate the APPLICATION FOR IT ASSISTANT in the email subject line clearly. 
Deadline for applications: 2nd June 2016. 
Only shortlisted applicants will be contacted for interview.

International Medical Corps is an equal opportunities employer


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