Human Needs Project is seeking an experienced Retail General Manager to lead our Kibera Town Center into full operational capacity.
The Town Center uses innovative, clean technology to provide basic services (water and sanitation) as well as a range of empowerment services (adult education, IT, microcredit, health information, green marketplace and cafe service.)
You will be responsible for collaborating with the Human Needs Project to set up operations and management systems for the Town Center which meet technical and educational objectives and for modifying the Town Center’s business plans as necessary to achieve mutually agreed upon standards, sales and service expectations, and profit objectives, as well as customer satisfaction.
Drive sales of services and products and ensure that customer expectations are met
Coach, and manage employees in a flat hierarchical system.
Identify and help manage necessary training and maintain effective relationships with all collaborators,
including customers, government, community organizations, academics and employees; enforce ethical business practices.
Track inventory, perform P&L analysis, be responsible for safety and security of facility.
Communicate values of Human Needs Project and the Town Center in all relationships.
As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills.
Furthermore, you must be able to work a flexible work schedule.
Minimum 5-8 years of management experience in hotel management, conference center management, or other multiple services retail point of operation management,
Previous success in setting up operations and management systems in multiple services, systems and experience in measuring impact and charting mid-course corrections and establishing open and transparent processes.
Proficiency in accounting and budgeting and in procurement and supplies Management and the ability to create and maintain a customer focused culture with strong collaborative and decision making skills.
Meri McCoy – Thompson Executive Director
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