Customer Service Urgent Job Vacancy in Kenya May 2016

 

Job opportunity;Customer Service Urgent   in Kenya

Career vacancy;Customer Service Urgent   in Kenya

Vacancy: Customer Service

Roles and Responsibilities

  • Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face)
  • Work within agreed service levels, striving to exceed customer expectations wherever possible.
  • Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and individual markets and maintaining daily statistic.
  • Take ownership of queries and proactively follow through to resolution.
  • Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Customer Service Manager.
  • Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary.
  • Mentoring and developing new staff to meet customer service requirements. Demonstrating willingness to assist team with day to day operations.
  • Maintain professional working relationship with internal and external customers, customer service management and colleagues.
  • Perform quality assurance on work processed.
  • Report workload statistics as required.
  • Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
  • Provide flexible support for team members and other teams and foster a positive and a motivating environment.
  • Demonstrate a positive and flexible approach to changing business priorities.
  • Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
  • Identify and escalate recurring or consistent problems with systems functionality.
  • Understand priorities, products and services and have a good grasp of how the company is run.
Skills & Qualification Requirements
  • Set high performance standards and pursue agreed goals.
  • Strive for constant improvements and take responsibility for achieving business results and persevere despite obstacles.
  • Diagnose problems and thoroughly analyze information to guide decision making.
  • Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions.
  • Report problems to management with suggestions for resolutions.
  • BA In Administration.
  • A minimum of 3years in office administration and call centre duties is preferable.
  • Team Player, Self-motivated, result-oriented and highly independent.
NB: Knowledge in sports and sports betting would be an added advantage. (Knowledge and demonstrated interest) Preferably a Lady.

Application Process

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruitmentmaggie@gmail.com before end of day 19th May 2016.

Only short listed candidates will be contacted.

 

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