Customer Service Urgent Job Vacancy in Kenya May 2016


Job opportunity;Customer Service Urgent   in Kenya

Career vacancy;Customer Service Urgent   in Kenya

Vacancy: Customer Service

Roles and Responsibilities

  • Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face)
  • Work within agreed service levels, striving to exceed customer expectations wherever possible.
  • Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and individual markets and maintaining daily statistic.
  • Take ownership of queries and proactively follow through to resolution.
  • Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Customer Service Manager.
  • Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary.
  • Mentoring and developing new staff to meet customer service requirements. Demonstrating willingness to assist team with day to day operations.
  • Maintain professional working relationship with internal and external customers, customer service management and colleagues.
  • Perform quality assurance on work processed.
  • Report workload statistics as required.
  • Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
  • Provide flexible support for team members and other teams and foster a positive and a motivating environment.
  • Demonstrate a positive and flexible approach to changing business priorities.
  • Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
  • Identify and escalate recurring or consistent problems with systems functionality.
  • Understand priorities, products and services and have a good grasp of how the company is run.
Skills & Qualification Requirements
  • Set high performance standards and pursue agreed goals.
  • Strive for constant improvements and take responsibility for achieving business results and persevere despite obstacles.
  • Diagnose problems and thoroughly analyze information to guide decision making.
  • Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions.
  • Report problems to management with suggestions for resolutions.
  • BA In Administration.
  • A minimum of 3years in office administration and call centre duties is preferable.
  • Team Player, Self-motivated, result-oriented and highly independent.
NB: Knowledge in sports and sports betting would be an added advantage. (Knowledge and demonstrated interest) Preferably a Lady.

Application Process

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to before end of day 19th May 2016.

Only short listed candidates will be contacted.


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