Feb 2016 Commercial Manager Jobs Recruitment Uganda

Career Vacancy: Commercial Manager Employment Uganda 2016

 

Job Description: Today Commercial Manager Work Uganda

 

Career vacancy: Commercial Manager
Duma Works is recruiting a Commercial Manager for one of our clients in Uganda.
The company is an international logistics and transportation company with operations in Uganda.

Responsibilities1.Sales Responsibility {Area of Sales, target client market}

  • To grow the value of the company’s customer base in every financial period and ensure total customer satisfaction on service delivery, information provision and issue resolution.
  • Prepare forecasts of meetings with clients {using sales call planners} and present weekly achievement reports to the Country manager. Weekly sales reports to be submitted within allotted timelines.
  • Follow up on previous weeks quotations with a view to ensuring ALL quotations sent are followed up within 1 week.
  • Ensure a minimum of 15 planned sales calls a week, unless otherwise advised / agreed upon with Country manager.
  • Initiate customer contacts and generate new local business, whilst also migrating ad hoc customers into permanent, long-term customers through the delivery of superior customer service.
  • Identify a regional customer base that encompasses companies operating within the various Group company offices.
2. Marketing Responsibilities {Duties to promote the company’s brand / Products & Services}
  • Work together with the Country manager in setting up and mapping out the Uganda marketing strategy.
  • Maintain cordial and favorable relations with all company’s UG suppliers to ensure preferred supplier service as well as rates.
  • Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
  • Be part of the company’s UG team that identifies the ideal commercial strategy for the station as a whole.
3. Service Responsibilities
  • Communication with potential customer base to achieve understanding of their requirements, patterns and freight opportunities.
  • Pre-shipment communication with clients in preparation for takeover by operations team.
  • Update and follow up with customers, particularly new and ad hoc customers, upon pick up, uplift, arrival clearance and delivery of shipments both locally and at point of destination.
  • Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
  • Prompt intervention whenever serious customer issues arise. This should also include the objective and regular use of NCRs to ensure continual service improvement.
  • Periodical customer service surveys carried out and a report submitted to the Country manager every 3 months.
4. Other Responsibilities
  • Strictly adhere to the agreed administrative SOP.
  • Primarily responsible for the accurate preparation, maintenance, and updating {by liaising with operations – 5th of each month} of rates.
  • Provision of the applicable buy/sell rates for each shipment to finance in a timely manner.
  • Adequate preparation for meetings {using call planner} to be made including an agenda / ready with all necessary information etc.
  • Escalation to Country manager for intervention whenever serious customer issues arise. This includes service issues / responses from global partners.
5. Targets / Expectations
  • Minimum 1 new customer per week.
  • Minimum Net revenue per month $100,000.00
  • Versatility in ‘opening up’ 1 or more different trade lanes per month.
Qualifications
  • Degree in business, logistics or transportation-related field preferred
  • Motivated by a sense of urgency, a will to win, and a talent for negotiating
  • Possesses excellent written and verbal communication skills
  • Five years of experience with freight solution sales, marketing and customer service required
  • Experience working in a deadline-driven environment preferred
  • It is expected that the candidate will use her/his existing professional network to help the company in broadening its clientèle, especially in the commercial and industry space.
How to Apply

NB: This position is open to Ugandan nationals and applicants with experience working in Uganda

Interested candidates who meet the above criteria should send their cvs and cover letters to commercial-manager-ug@dumaworks.com

Deadline for receiving applications: 20th February 2016

 

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