Call Center Agent Job in Kenya April 2016

Job opportunity:Call Center Agent  in Kenya

Career vacancy:Call Center Agent  in Kenya

Call Center Agent
Job Duties:
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions.
  • Claims screening and verification.
  • Conducting campaigns, survey and promotions.


Skills and Qualifications:
  • Good Verbal Communication, 
  • Phone Skills, 
  • Listening Skills, 
  • Data Entry Skills, 
  • People Skills,
  • Informing, 
  • Customer Focus, 
  • Customer Service, 
  • Attention to Detail, 
  • Professionalism, 
  • Multi-tasking
Education and Experience
  • Degree/Diploma in any field
  • Proficient in relevant computer applications
  • Good typing skills
  • Fluent in English & Swahili.

Starting Gross Salary:  Kshs 16,872.00

How to Apply:

Send an updated & detailed CV to 
Quote the position applied for as the subject. 
Only shortlisted candidates will be contacted for interview.

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