Account Relationship Manager Job in Kenya June 2014


Vacancy: Account Relationship Manager

Our client is a growing insurance company whose main goal is to reposition the Insurance industry by providing insurance covers to all individuals, regardless of their income bracket, whilst building a positive brand equity. 

The company is thus looking to acquire, develop and incentivize a strong HR team that will drive its agenda in the Kenyan market.
Job Scope: Customer Acquisition; Customer Relationship Management; Customer Retention
  • Develop acquisition strategies that will drive achievement of set targets
  • Develop and achieve of sales through the direct sales channel
  • Cross-sell products to customers; Identify development potential in accounts by studying current business
  • Negotiate the best insurance covers and benefits for customers at the most affordable and competitive premiums.
  • Develop and maintain relationships with key customers
  • Initiate sales process by building relationships, qualifying potential customers and scheduling appointments.
  • Prepare proposals as required by potential customers.
  • Provide advice to customers on importance of risk surveys and analysis on various areas to ensure that they are adequately insured.
  • Responsible for understanding the customer’s needs
  • Monitor and evaluate performance of the customers’ accounts
  • Carry out research on policies existing in the industry as well as come up with innovative ideas on new areas requiring insurance, based on customers’ experience
  • Contribute information to sales strategies by evaluating current product results, identifying needs to be filled, monitoring competitive products, analyzing and relaying customer reactions.
  • Contribute ideas on how to develop/improve the technology platform from the perspective of customer experience.
  • Build new business relationships to enhance efforts towards business growth
  • University degree in a relevant subject in Commerce/Business Administration
  • Professional business training
  • Proficient communicator at all levels, both verbal and written.
  • Technical knowledge of insurance products
  • High comfort level working in a diverse environment
  • Demonstrate creativity & initiative and require minimal supervision.
  • Possess top-level interpersonal, analytical and negotiation skills
  • Ability to establish and maintain goodwill with customer(s)
To apply for this job click on this  link and fill out the application form; all applicants should clearly indicate position applied for.

Note: Applications without Curriculum Vitae will not be reviewed

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